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Our client has an exciting opportunity for a Product Specialist within the Product Team. The post is a full-time position and can be based in Glasgow or Hybrid/Home Working.
They are a leading insolvency case management company dedicated to delivering innovative and efficient solutions that streamline insolvency and restructuring processes. There technology-driven approach ensures seamless case management, compliance, and stakeholder engagement. They are looking for a Product Specialist to support there clients.
Role Overview:
As a Product Specialist you will work with the team in the provision of support to there clients in an efficient and effective manner. This role requires strong customer skills and knowledge of the product also with an excellent customer experience approach.
Key Responsibilities:
- Serve as the primary point of contact for clients seeking advice and guidance on our products.
- Ensure the issue is fully documented on the system.
- Provide expert advice on the use and application of products to clients, ensuring they receive exceptional service and achieve desired solution.
- Responsible for troubleshooting issues across the range of current tools and products.
- Understand in depth, the IPS Cloud System and functions to be able to provide expert support.
- Liaise with appropriate staff to ensure issues are resolved quickly and efficiently to the satisfaction of the client.
- Assist the front line support team in fielding support calls when required.
Key Skills & Experience:
- Previous experience in IPS desirable.
- A sound understanding and knowledge of insolvency desirable.
- Organised, innovated and deadline driven.
- Passionate about customer service, attention to detail and over-exceeding customer expectations.
- A highly motived self-starter who is used to fast paced working.
- A strong confident facilitator, with the ability to manage both virtual and face to face support sessions.
- A sound understanding of MS Office.
