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Helpdesk Coordinator

OCS Group
Posted 21 days ago, valid for 5 days
Location

Glasgow, City of Glasgow G62 6EP, Scotland

Salary

£50,000 - £60,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • OCS UK & Ireland, a leading facilities management company, is seeking candidates for a role in their Technical Services division.
  • The position requires helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept, along with strong customer service skills.
  • Applicants are expected to have excellent organization and planning skills, as well as knowledge of property-related issues.
  • The role offers a competitive salary, although the specific amount is not mentioned, and applicants should have relevant experience in a similar field.
  • OCS promotes professional development and career progression, making it an attractive opportunity for those looking to grow in the industry.

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.

About The Role:

This role sits within our Technical Services division that provides services to a wide range of prestigious clients.

Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and are proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.

As part of your role, your key responsibilities will include, but are not limited to:

  • To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
  • Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
  • Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

What are we looking for?

  • Applicants must have the right to work in the UK
  • Strong Customer service skills.
  • Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
  • Strong knowledge of Microsoft Office packages.
  • Excellent organisation and planning skills.
  • Knowledge and understanding of property-related issues.
  • Exceptional telephone etiquettes

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.