ServiceNow ITAM Senior Analyst

We are partnered with a reputable global consultancy that are looking for a Senior ITAM Analyst to work on a very exciting LONG-TERM CONTRACT in the FINANCIAL SERVICE sector.

Role: ServiceNow ITAM Senior Analyst

Rate: Up to £500 per day (inside IR35)

Location: Glasgow, UK

Style: Hybrid

Duration: 6 months (initially view to extend)

The Role:

Customers ITAM Data Quality Operations function is to facilitate and drive improvements to completeness and accuracy of IT asset data in the Firm's Configuration Management System (ServiceNow AMDB / CMDB), Technology Asset Inventory System Catalogue (TAISC) and Technology Asset Inventory Data Warehouse (TAIDW) encompassing all Firm affiliates and newly acquired entities.

REQUIRED SKILLS

• Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
• Strong written/verbal communication skills
• Strong Client (Internal) Management & Stakeholder Management Skills
• Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
• Ability to set and meet deadlines.
• Excellent attention to details with ability to identify data trends and patterns.
• Strong sense of ownership and accountability; should be able to act independently.
• Ability to work as part of a multi-region distributed team.
• Individual must be able to multi-task effectively.
• Evaluating changes and updates to source production systems.

DESIRED SKILLS

• Critical Thinking/Problem Solving
• Systems Thinking/Solution Design
• Institutional knowledge of MS IT processes and systems
• Excellent written and verbal communication
• ServiceNow report building
• ServiceNow Performance Analytics
• Power BI report building
• ITAM/CMDB implementation

Key Responsibilities:

• Driving accuracy of the asset lifecycle stage in the Configuration Management System
• Drive accuracy / completeness of attributes required to support ITAM processes and controls.
• Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
• Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
• Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
• Identification of authorized assets
• Creating / maintaining register of IT asset inventory data quality issues.
• Reporting / observability of IT asset data quality.
• Develop / execute / oversee data validation processes where required.
• Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
• Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
• Support compliance and audit requirements

Key Skills:

• Bachelors degree.
• Experience with ServiceNow
• ITIL4 Foundations
• ITAM/Configuration Management
• Problem Management: Kepner-Tregoe method or 5 whys method
• JIRA Project Management

If you are interested and have the relevant experience, please apply promptly and we will contact you to discuss it further.

Yilmaz Moore

Senior Delivery Consultant

London | Bristol | Amsterdam