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  3. Head of Product & Service

Head of Product & Service

Cactus Search
Posted 2 days ago, valid for 7 days
Location

Glasgow, City of Glasgow G2 5LA, Scotland

Salary

£75,000 - £85,000 per annum

Contract type

Full Time

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Sonic Summary

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  • We are seeking a Head of Product & Services responsible for ensuring high standards in the design, delivery, and support of client tech products.
  • This role requires a minimum of 5 years of experience in managing product delivery in complex B2B Digital/Tech/IT environments.
  • The successful candidate will lead cross-functional teams and oversee product road-map execution, customer onboarding, and support team performance.
  • A strong understanding of Agile methodologies and excellent problem-solving skills are essential for this position.
  • The salary for this role is competitive and commensurate with experience.
We are looking for a Head of Product & Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.

Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-mapsare executed effectively, customer on boardingis smooth!

Role overview:
  • Define & execute the product vision and strategy for the customer
  • Lead the creation of a strategic product road-map
  • You will prioritise (features & initiatives) based on customer insights & market trends
  • Oversee the planning, execution, risk management & quality assurance of all products & releases
  • Implement and refine agile best practices & framework
  • Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed.
  • Own the end-to-end customer on boarding, journey & engagement
  • Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved
Required:
  • Strong leadership and team management skills, with experience leading cross-functional tech/ IT teams.
  • Previous experience managingproduct delivery in complex and fast-paced B2B - Digital/ Tech/ IT environments.
  • In-depth understanding of Agile and other product development methodologies.
  • Strong problem-solving skills & the ability to navigate challenges & drive outcomes.
  • Project management skills, with the ability to manage multiple initiatives simultaneously
Please share your CV and we can have a call - (url removed)

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