Head of Product & Service

Cactus Search

Posted 2 days ago, valid for 7 days

Glasgow, City of Glasgow G62 6EP, Scotland

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

We are seeking a Head of Product & Services responsible for delivering high-quality tech products for clients.
The role involves aligning product strategy with operational excellence and leading cross-functional teams.
Candidates should have strong leadership skills and experience in managing product delivery in fast-paced B2B environments.
An in-depth understanding of Agile methodologies and project management skills are required.
The position offers a salary of $120,000 and requires at least 7 years of relevant experience.

We are looking for a Head of Product & Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth!Role overview:

Define & execute the product vision and strategy for the customer
Lead the creation of a strategic product road-map
You will prioritise (features & initiatives) based on customer insights & market trends
Oversee the planning, execution, risk management & quality assurance of all products & releases
Implement and refine agile best practices & framework
Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed.
Own the end-to-end customer on boarding, journey & engagement
Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved

Required:

Strong leadership and team management skills, with experience leading cross-functional tech/ IT teams.

Previous experience managing product delivery in complex and fast-paced B2B - Digital/ Tech/ IT environments.
In-depth understanding of Agile and other product development methodologies.
Strong problem-solving skills & the ability to navigate challenges & drive outcomes.
Project management skills, with the ability to manage multiple initiatives simultaneously

Please share your CV and we can have a call -

Apply now in a few quick clicks

Head of Product & Service

Product Manager

Product Manager

Product Manager