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We are thrilled to offer several fantastic opportunities for passionate and experienced Employment Law Consultants/HR Advisors to become part of a renowned and respected HR consultancy based in the vibrant city of Glasgow. In this role, you'll collaborate within a dynamic team, delivering legally sound advice and tailored solutions to clients via telephone and email. Your expertise in HR and Employment Law will play a crucial role in meeting the unique business needs of each client.
HR Advisor/Snr Employment Law Consultant
Salary: £28,000- £38,000
Location: Glasgow City Centre, Fully Office Based, Hours vary on choice*
Key Responsibilities:
- To ensure that personal knowledge of HR and Employment Law is continually updated.
- To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) to provide an efficient solution-based advice, through telephone - this will be calling only advice.
- To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
- To undertake Welcome Calls with new clients and discuss with them the software, our services and products.
- To support other Consultants coming into the business as requested.
- To deliver training to colleagues and clients as required.
- To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
- To signpost clients to pre-prepared documents and letters that are available within the HR software.
- To review, via call advice, client documentation and provide feedback and advise accordingly, taking into consideration their internal terms and conditions on each case.
- Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
- To offer the client options regarding utilisation of other products and services we provided and make such recommendations accordingly.
- To have a high level of knowledge and breadth of employment law and HR matters in order to deal with complex and end to end cases.
- To carry out other tasks that are deemed necessary by the Management Team.
What you bring:
- Proven experience in Human Resources or related field
- Strong knowledge of HR practices and Employment Law
- Excellent communication skills, both written and verbal
- CIPD Lv.5 and above is desired, although CIPD Lv.3 and experience will be considered. Study support to further progress your HR career is offered upon completion of the probation period.
- Ability to build strong relationships with clients.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Ability to work effectively as part of a team.
Structure:
- 5 - 42.5 hours, Monday to Sunday, fully office based (5 days a week):
- Salary ranges from how many hours you do: opportunity to pick up more hours by doing an extra half an hour a day (40 hours), or an extra hour (42.5 hours a week).
- Shift pattern example: 6am-8pm: 6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12-8pm.
- Department is 24/7, so there is set night staff who work overnight but for their day staff, the shifts could vary between 6am to 8pm, working Monday to Friday and 1 weekend every 3 weeks, (i.e. work either a Saturday or Sunday but with a NWD in the week so it's still 5 days per week).
What sets this company apart:
- Leading provider of HR and Employment Law advice
- Renowned for delivering exceptional service to a diverse range of clients
- Supportive and inclusive work environment
- Every team member is valued for their contribution
- Strong focus on professional development
- Ample opportunities for employees to grow and develop skills
- Excellent opportunity to join a company that values its employees
- Rewarding and challenging work environment
Benefits:
- Clear progression plan- from HR Advisor to Senior HR Advisor, to HR Manager, to HR Business Partner, with continued support throughout
- Training- 4-week intensive training course
- Opportunity- offered post grad certificate in employment law (8 weeks unless they have CIPD level 7, mandatory)
- Pay review's- x 2 a year and promotion opportunities, which is easy after the first 6 months, within this support and development to progress
- Generous Holiday Entitlement: Start with 25 days, rising to 27 days after 2 years and 28 days after 5 years of service.
- Sick Pay Benefits: Enjoy 1 week of contractual sick pay, increasing to 3 weeks after 1 year of service.
- Health & Well being Support: Private health care cover after 5 years and access to a Health Shield Cash Plan from day one.
- Seasonal Perks: Receive a Christmas bonus after 3 years of service.
- Performance Rewards: Benefit from a profit-related pay scheme.
- Referral Incentives: Participate in a new business referral and "refer a friend" scheme.
- Employee Assistance Program: Access 24/7 support through our EAP service.
- Special Day Off: Celebrate your birthday with a paid day off.
- Enhanced Pension Contributions: Employer contributions increase to
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
