ETS Subject Matter Professional

Our client currently seeking an experienced ETS Subject Matter Professional to join their dynamic team in Glasgow. This role offers the opportunity to work with cutting-edge technology and contribute to the success of a company that values integrity, excellence, and strong team ethic. The successful candidate will have the chance to grow professionally in a supportive environment that balances personal lifestyles, perspectives and needs.

ETS SUBJECT MATTER PROFESSIONAL

Salary: Competitive and based on experienceLocation: Glasgow

Keywords: Technology, IT Service Management, ITSM, IT Asset Management, ITAM, ServiceNow, Project Management

Our client is a global leader in financial services, offering a wide range of investment banking, securities, investment management and wealth management services. They are currently seeking an experienced ETS Subject Matter Professional to join their dynamic team in Glasgow. This role offers the opportunity to work with cutting-edge technology and contribute to the success of a company that values integrity, excellence, and strong team ethic. The successful candidate will have the chance to grow professionally in a supportive environment that balances personal lifestyles, perspectives and needs.

* Opportunity to work with world-leading technology companies* Supportive environment that encourages professional growth* Chance to contribute to the success of a global leader in financial services

What you'll do:

As an ETS Subject Matter Professional, you will play a crucial role in shaping the future of our client's IT Service Management (ITSM) Platforms. Your deep knowledge in IT Asset Management (ITAM) will be instrumental in leading the design of the Firm's Common Service Data Model (CSDM) and configuration management database. You will collaborate with various teams across the organisation, ensuring legacy data and systems are not compromised while meeting current requirements. Your ability to identify and agree on a path to modernisation on the ITAM & ITSM systems Platform will be key to this role. Additionally, your responsibility includes establishing a Platform governance framework by generating clearly documented requirements.

* Lead the design of the Firm's CSDM (Common Service Data Model) and configuration management database* Work closely with various groups such as Architecture, Data Manager, Progress Analysis, Platform DevOps and Program implementation teams* Manage platform requirements for tooling to meet process requirements and adhere to Architecture strategy* Identify and agree on a path to modernisation on the ITAM & ITSM systems Platform* Establish a Platform governance framework by generating clearly documented requirements* Collaborate effectively with project resources not in the same reporting line to achieve common goals

What you bring:

As an ETS Subject Matter Professional, you bring extensive experience in technology Project / Program Management guiding development of ITSM solutions. Your expertise in ServiceNow is essential for this role. You have worked extensively with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow and/or Flexera. Your excellent problem-solving skills, coupled with a methodical approach to dealing with problems across distributed systems, will be key to your success in this role. Additionally, your strong quantitative and qualitative analytical skills will enable you to creatively and flexibly solve problems.

* Bachelor's degree with at least 10 years of technology Project / Program Management experience guiding development of ITSM solutions* Minimum of 3 years of experience with ServiceNow* Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow and/or Flexera* Excellent problem-solving skills with a methodical approach to deal with problems across distributed systems* Strong quantitative and qualitative analytical skills with a creative and flexible approach to problem solving

What sets this company apart:

Our client is a global leader in financial services, providing a wide range of investment banking, securities, investment management and wealth management services. They are committed to fostering a culture that values integrity, excellence, and strong team ethic. They offer a supportive environment that encourages professional growth and balances personal lifestyles, perspectives and needs. Their sizable investment in technology results in cutting-edge modelling and simulation software, comprehensive risk and security systems, robust client-relationship capabilities, and the worldwide infrastructure that forms the backbone of these systems and tools.

What's next:

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