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Due to continued growth with this renewable energy client they have an additional requirement for a Technical Support Assistant to work within a heating installation team. This position will be office based. Ideally you will have knowledge within the heating industry but working closely with the Technical Manager you will be provided with training and development within this area.
Hours of work:
Monday - Friday 09.00 - 16.30 (37.5 hour week)
Duties & Responsibilities:
- Overseeing the heating installation helpdesk
- Receiving incoming calls from customers who have had recent heating installations
- Troubleshooting any issues and resolving problems
- Diagnosing faults
- Have good technical knowledge within the heating industry
- Open to training and development both office and field base to learn about the industry
- Excellent customer service experience
- Good administration skills and IT skills
