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About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.
This role sits within our Technical Services division that provides services to a wide range of prestigious clients.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and are proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.
About The Role:As part of your role, your key responsibilities will include, but are not limited to:
- Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
- Attend and take part in subcontractor performance meetings to discuss performance.
- First point of contact for customer.
- Raising jobs for reactive and corrective action work orders.
- Closing off jobs for engineers where required.
- Booking in reactive and PPMs with clients for sub-contractor.
- Effective management of sub-contractors and obtaining updates.
- Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
- Providing weekly reports on jobs logged/completed / outstanding.
- Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
- Updating and recording statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining register of engineer overtime and holidays.
- Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
- Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
- Support in improving engineer documentation and escalate repeating performance issues to their line manager.
- Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.
What are we looking for?
- Applicants must have the right to work in the UK
- Experience in coordination or management of subcontractors.
- Experience in working to deadlines and effective time management.
- Knowledge and understanding of property-related issues.
- Strong Customer service skills.
- Proven Helpdesk experience.
- Strong knowledge of Microsoft Office packages a high degree of efficiency needed.
- Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage.
- Methodical and procedure approach to problem-solving.
- Patient approach to work and communication style.
- Collaborative with stakeholders from different teams and organisations.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
