Helpdesk Coordinator

Pertemps Scotland

Posted 19 days ago, valid for 6 days

Glasgow, City of Glasgow G511SL, Scotland

£23,756 per annum

Full Time

Retirement Plan

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Sonic Summary

A Helpdesk Service Advisor position is available in Glasgow with a salary of £23,756 per annum.
The role emphasizes customer service and involves scheduling service visits while being the first point of contact for customers.
Candidates should possess strong administration and customer service skills, along with good PC proficiency and the ability to work in a team.
The working hours include a shift pattern with 35.5 hours per week, requiring one weekend of work every four weeks.
This position offers opportunities for career progression and includes benefits such as annual leave, a pension scheme, and training courses.

Helpdesk Service AdvisorGlasgow£23,756A leading UK wide company with corporate operations close to Glasgow has an opportunity for a Helpdesk Service Advisor to join their team.The role will be strongly focused on customer service and both proactive and reactive scheduling of service visits to customers. The successful candidate will be the first point of contact for customers calling into the Helpdesk by phone, and who book jobs in via their online portal system. The main working hours for this role will be on a shift pattern between 8am starts, 8pm finishes, and you will work one weekend out of four, on a 35.5 hour working week. The culture is busy, fun, and team orientated, and this role will suit those with excellent customer service skills, good PC skills, and the ability to work well with others.Responsibilities will include:

Being main point of contact for customers, managing their queries and prompting job updates
Booking & closing off jobs for engineers
Raising of reactive & scheduled work orders
Managing complaints and escalations effectively
Keep WIP levels appropriate to ensure timely completion of work orders
Assist with reporting on jobs logged, completed and outstanding
Provide general administrative support

What we are looking for:

Strong administration and customer service skills
Knowledge of Microsoft Office packages
Strong planning and organisational skills, with attention to detail

The package:

Salary of £23,756 per annum
Generous Annual leave & bank holidays
Pension scheme
Training and development courses
Employee Benefits Portal

This role offers excellent scope for career progression upwards through the organisation. For more information, apply online now.

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