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IT Manager with experience of running a strong Service Desk, required for a growing technology first business, based from Glasgow.
The company:
Headquartered in Glasgow, they have been around for over 30 years now and have grown to a workforce of over 500 individuals. Technology is at the heart of what they do - they operate within the automotive industry and the technology they utilize ensures that they are the leader in their specialised field. On top of this, the company are growing at a steady rate and have just breached the European market, originally being focused on the UK.
This is a role to work alongside a growing technology department, looking to drive and improve on an already established IT and Service Desk.
The company are based just outside of the city centre in Glasgow. As this role is a new and senior hire for the team; the expectations would be to be in office 5 days a week (internal stakeholder management etc).
The role:
The company are looking to hire an experienced Head of IT, who can run both the Infrastructure side of the business, alongside growing a world-class Service Desk. Currently, the Infrastructure team is at 5 individuals, and the Service Desk is at 3, with 1 more hire to come. The role is reporting into the Technology Director, and you will be expected to have a certain level of gravitas and be able to report to and liaise with senior stakeholders across the business.
As the company operate across both manufacturing and automobiles, having a similar background would certainly be useful, or similar. You will need to have managed a decent sized infrastructure team, and as previously mentioned, working across and managing a really strong Service Desk would be ideal.
The current team do have strong infrastructure and security knowledge, so this isn't a 'hands-on' role as such. You'll likely be from a hands-on background, and moved into management for a number of years. You will have a total team of 9 reporting into you, so management and growth is key in this role.
Key Skills and Experience:
** A number of years managing an IT Team of 5+ heads
** Experience of managing or exposure to a well-run Service Desk
** The ability to oversee network infrastructure, hardware, software, and cloud systems to maintain high levels of system performance, availability, and reliability
** Experience of providing technical support and guidance to staff, troubleshoot system issues, and ensure timely resolution of problems
** Able to lead and implement IT projects, including system upgrades, software implementations, and network optimizations
** Ideally experience in a close-knit business, within a similar industry to manufacturing etc
If this role sounds of interest, please apply or message Hamish at Cathcart Technology for a chat.
