Operations Support Apprentice

Employer description:

Wright Gas are a local, family-operated plumbing and heating company with big ambitions to grow. We’ve built a strong reputation for delivering top-quality services—from expert boiler installations to reliable maintenance and emergency call-outs. As demand for our services continues to grow, so does our team!

We’re looking for a motivated and enthusiastic Operations Support Apprentice to join our family-run business, based in Hillington Park, Glasgow. Our team is passionate about delivering exceptional service, and we’re seeking someone who shares our proactive and organised approach.

Responsibilities:

• Coordinate job scheduling: Manage job assignments and bookings using our digital systems (Tradify, Microsoft Teams) for the boiler team
• Client communication: Be the main point of contact for clients—handling phone and email inquiries, confirming appointments, and providing updates
• Keep our records in top shape by logging job details, estimates, quotes, and invoices in Tradify and Xero
• Quote and invoice handling: Use Xero to generate and send quotes and invoices, ensuring accuracy and efficiency
• Maintain timesheets and help with scheduling to keep the team running smoothly
• Assess and rate the likelihood of new business opportunities on a scale from 1-5 using the Monday software (once implemented)

Required skills:

• Organisation skills and attention to detail
• Good communication skills, with a friendly and professional telephone manner
• Familiarity with Microsoft Office (Outlook, Excel, Teams)
• A proactive attitude, able to work independently and manage your time effectively whilst working autonomously

Salary:

£16,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• No weekend work
• Be part of a supportive, growing team with real opportunities to develop your skills
• Gain hands-on experience with leading software like Tradify
• Work in a friendly, fast-paced environment in our new central office in Hillington
• Help us shape the future of Wright Gas and be part of a company that values your input and growth.
• Competitive salary

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!