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Ict help desk manager
Service Desk Analyst

Service Desk Analyst

Adecco

Posted 2 days ago, valid for a month

Glasgow, City of Glasgow G62 6EP, Scotland

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The job involves developing and maintaining Knowledge Articles for the Authority's 1st line end-user support desk and the CASC.
Candidates should provide support to the 1st line desk and assist in incident management for various help desks.
The role requires troubleshooting support between the Authority and its Sub-Contractors, including Cherry & White.
Proficiency in Excel and experience in reporting, data management, and helpdesk roles are essential qualifications.
The position offers a salary of $60,000 per year and requires at least 2 years of relevant experience.

Job Description:

Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required

Experience

Provide trouble shooting support as required between the Parties and Sub-Contractors
Proficient in Excel
Experience in Reporting & Data &
Experience in helpdesk role.

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