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IT SERVICE MANAGER - INITIAL 4 MONTHS - OUTSIDE IR35
One of Loriens leading Glasgow based Public Sector clients are looking to bring on an highly experienced IT Service Manager on an initial 4 month contract working outside IR35.
The Successful candidate will have the following:
- ITIL Service Management
- Experience as Service Integrator within a SIAM operating model
Requirements:1. Monitoring the performance and reliability of end-to-end service delivery, facilitating progression of service tasks or issues as required.2. Managing relationships with the organisations managed service providers, ensuring seamless delivery of services.3. Managing relationships with the organisations Family Services and ALEOs to ensure ICT service needs are understood and met.4. Monitoring and reporting on service performance against agreed metrics, taking corrective action where required, identifying gaps and driving improvements.5. Identifying service issues across the organisations Family and driving resolution through managed service providers.6. Analysing service performance data to identify trends and work with managed service providers to ensure remedial/ improvement actions are in place.7. Co-ordinating and managing dependencies across managed service providers and ensuring collaborative working to deliver high levels of performance.8. Supporting the management of service providers' compliance with contractual obligations and requirements related to transition and exit and ensuring transition and exit objectives are achieved to a high quality within the agreed timescales.9. Identifying opportunity to optimise service management processes for the benefit of organisations Services and ALEOs and users.10. Supporting incident management processes.11. Maintaining and reporting performance information to provide real-time insights into the health of the ICT service.12. Utilising data-driven insights to identify and address service issues, reducing their impact to the business.13. Promoting information sharing across service providers and internal teams.14. Identifying and mitigating risks and issues associated with service management, in line with governance procedures.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
