IT Helpdesk Engineer

Be-IT Resourcing

Posted 17 hours ago, valid for 15 days

Glasgow, City of Glasgow G62 6EP, Scotland

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for an IT Help Desk Engineer located in Glasgow, offering a salary of £35,000 depending on experience.
The role involves providing 1st and 2nd line support for approximately 260 users within a law firm’s internal IT team.
Candidates should have previous experience in internal IT support or a managed service provider (MSP) environment.
Strong knowledge of Microsoft technologies, including Office 365 and Azure Virtual Desktop, is required, along with basic networking familiarity.
Effective communication skills, particularly with non-technical users, are essential for success in this hands-on role.

IT Help Desk Engineer

Location: Glasgow (Hybrid)Salary: £35,000 (DOE)Team: 4-person internal IT team, supporting ~260 users

Are you a technically-minded problem-solver who thrives on helping others?We’re supporting a Law Firm who are looking for a proactive IT Help Desk Engineer to join its internal IT team in Glasgow. You’ll play a vital role in keeping our systems running smoothly and ensuring a high level of IT support for colleagues across the business.

This is a hands-on role where no two days are the same — from resolving Office 365 issues to managing virtual desktops and supporting device rollouts, you’ll be the go-to person for troubleshooting and support.

What you’ll do

Provide friendly and efficient 1st and 2nd line support via Halo ticketing system
Support Office 365 (Teams, SharePoint, OneDrive, user admin)
Troubleshoot Azure Virtual Desktop (AVD) performance and user issues
Manage endpoint devices with Microsoft Intune
Handle user access, network issues (DNS, DHCP), and software support

What you’ll bring

Previous experience in internal IT support or MSP environment
Strong knowledge of Microsoft tech (Office 365, AVD, Windows 10/11, AD)
Familiarity with basic networking (DNS, DHCP, TCP/IP)
Clear, confident communication — especially with non-technical users

Apply now in a few quick clicks

IT Helpdesk Engineer

Entry Level IT Field Engineer

2nd Line IT Support Engineer

IT Support Engineer