Casualty Claims Handler

Job title: Casualty Claims Handler

Salary: £34,000

Location: Glasgow

PURPOSE OF ROLE 

We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.

RESPONSIBILITIES 

• Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
• Identify and handle customer complaints effectively
• Negotiate settlement of claims and ensure high levels of customer care
• Engage with internal partners and clients to ensure fair and robust investigation of claim cases
• Participate in audits when required

QUALIFICATIONS 

• Previous claim handling experience
• Experience in the financial services or insurance sector preferred
• Experience dealing with Casualty Claims is advantageous
• Proficiency in Microsoft Office applications 

EXPERIENCE 

• Proven work experience in a customer-facing environment
• Experience working in a commercial insurance claims environment is advantageous

SKILLS 

• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to acquire new IT skills 

DAY-TO-DAY 

• Handling a portfolio of up to 350 casualty claims
• Dealing with policyholders and brokers
• Attending review meetings
• Providing a professional claims service at all times

If you have the relevant experience or know someone that does please contact us now on 07458 162 859 or email us at