Back to searchConstruction Liaison Officer
CBW Staffing Solutions
Posted 12 hours ago, valid for 12 days
Glasgow, City of Glasgow G2 5LA, Scotland
£30,000 - £35,000 per annum
Full Time
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Sonic Summary
- The position of Construction Resident Liaison Officer (RLO) in Glasgow offers a salary of up to £35,000 along with a company vehicle.
- The RLO will serve as the primary contact for residents, managing communication and addressing concerns related to construction activities.
- Candidates should have prior experience in a similar customer-facing role within construction, housing, or property services.
- Strong interpersonal skills, knowledge of construction processes, and the ability to handle sensitive situations are essential for this role.
- The position also includes benefits such as career development opportunities and involvement in meaningful community-focused projects.
A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement.
Key Responsibilities:
Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work.
Communicate project timelines, potential disruptions, and progress updates effectively to residents.
Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits.
Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary.
Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery.
Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work.
Maintain accurate records of interactions, issues, and resolutions for reporting purposes.
Ensure residents' health, safety, and welfare are considered at all stages of the project.
Assist in the development of social value initiatives, fostering positive relationships between the company and the community.
Requirements & Skills:
Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services.
Strong communication and interpersonal skills with the ability to handle sensitive situations professionally.
Knowledge of construction processes, housing regulations, and health & safety considerations.
Ability to work independently and as part of a team, with excellent organizational skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable.
Full UK driving licence and willingness to travel between sites if required.
Benefits:
Competitive salary and benefits package.
Opportunity to work on meaningful community-focused projects.
Career development and training opportunities.
Supportive and dynamic work environment.
