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Sales Compliance Manager Join The Interactive Team!
Are you a detail-oriented compliance professional looking for an exciting new challenge? Do you thrive in a fast-paced environment where your expertise ensures business integrity and regulatory adherence? If so, we want you to join The Interactive Team as our SalesCompliance Manager!
About Us
The Interactive Team is a dynamic organization that specializes in direct sales and customer engagement campaigns across the UK. We work with independent partners and top-tier clients to deliver exceptional results while maintaining the highest compliance and ethical standards.
The Role
As our Compliance Manager, you will play a crucial role in ensuring our campaigns run smoothly, ethically, and in full compliance with industry regulations. Reporting to the Head of Compliance, you will be responsible for monitoring sales activities, investigating issues, providing training, and driving compliance improvements across the business.
Key Responsibilities:
- Call Monitoring & Quality Assurance Listen to sales calls, identify areas for improvement, and enhance compliance and quality standards.
- Complaint Management Handle and resolve complaints efficiently, ensuring compliance across all campaigns.
- Training & Compliance Gaps Identify trends, implement training initiatives, and plug compliance gaps within the business.
- Industry & Regulatory Updates Stay updated on product changes and legal requirements, keeping teams trained and briefed.
- Void Sales & Compliance Tracking Analyze void sales, track patterns, and drive process improvements.
- Cancellation Management Monitor cancellations, assess partner performance, and ensure adherence to campaign targets.
- Field Audits & Risk Prevention Conduct on-site audits to ensure best practices and proactively mitigate compliance risks.
- Investigations & Process Oversight Carry out internal investigations and support the Head of Compliance in auditing processes.
- Internal Reporting Provide weekly compliance updates and assist in preparing compliance packs for key stakeholders.
What Were Looking For:
- Experience in a compliance or regulatory role, preferably within the energy industry, telecomms industry, sales, direct marketing, or a customer-facing industry.
- Strong analytical skills with the ability to identify trends and implement practical solutions.
- Excellent communication skills, both written and verbal, to liaise with teams at all levels.
- Proactive problem solver who can handle investigations and compliance escalations effectively.
- Attention to detail and a passion for maintaining high ethical standards.
- Ability to work independently while collaborating with senior leadership.
What We Offer:
- Career growth within a fast-paced and evolving organization
- Ongoing training and development opportunities
- The chance to make a real impact on compliance strategy and processes
How to Apply
If youre ready to take on a rewarding compliance role in a dynamic and growing company, wed love to hear from you! Apply now by sending your CV and a cover letter outlining your experience and why you'd be a great fit for the role.
Join us in ensuring excellence, integrity, and compliance in everything we do!
