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Escape Recruitment Services Commercial Division are currently recruiting for our client, a successful and continually growing SME organisation based in Fife; they have an excellent opportunity for an Internal Sales to join them on a permanent basis.
Based within a small but busy team and reporting to the Sales Director, this role will be based fully on site.
Responsibilities Include
- Handling incoming UK and International sales via telephone call.
- Responding to written sales enquires received via email, website and online platforms.
- Providing and following up on quotes for bulk B2B sales.
- Managing queries sent via social media accounts.
- Providing product technical information to customers.
- Resolving any customer issues and complaints.
- Updating the CRM system.
- Liaising with internal sales support and logistics teams to ensure order fulfilment.
- Identifying gaps in the market and targeting new clients &/or distributors.
Background Required
- Previous experience of working in a similar B2B internal/external sales role.
- Comfortable working with technical specification and products.
- Exceptional customer service experience, able to build strong relationships.
- Ability to work as part of a small team, supporting with varied tasks as required depending on the needs of colleagues and business.
- Confident IT skills, this should include MS Excel and CRM database systems.
- Self-motivated and able to use your initiative to complete tasks.
