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Our client, a family run company who specialise in the sales of sofas and beds are looking for a competent and driven administrator to come in and manage the day to day administration of both the store and warehouse based in Gloucester.
Working closely alongside the Directors and Store Manager you will become a vital member of the team and will be responsible for all administrative duties ensuring you uphold the highest levels of customer service at all times.
Responsibilities:
-Handle incoming customer inquiries via phone, email, and in-person, advising on the products for their needs
-Resolve customer complaints and issues promptly and professionally
-Maintain accurate customer records and update information on the database
-Process orders, repairs, and exchanges efficiently
-Manage drivers delivery routes, communicating to all staff & customers to ensure smooth deliveries
-Opening & closing the store and office
-Production of regular social media content for the business
-Overseeing the loading & unloading vans for deliveries
-Handle the disposal of old furniture as well as cardboard & plastic, booking tip runs etc
-Ensure the shop is clean & tidy as well as fully stocked with everything priced up
-Manage stock levels and assist in inventory control processes
-Perform general administrative tasks such as data entry, filing, and document preparation
Candidate Attributes:
-Previous experience working in a retail setting
-Proven office skills with good IT skills and the use of Microsoft Office applications
-A strong desire to contribute to the company’s ongoing success
-Good work ethic and positive 'can do’ attitude
-Exceptional customer service and people skills
-Full UK driving licence and own vehicle
Hours: Monday - Friday, 8:30am - 5pm
Salary: Up to £25k per annum
