Quality Officer

Since their inception in 2000, our client has supported the UK and Irish Manufacturing industry with all things measurement. They have developed to improve efficiency across the whole quality and production process with high-speed technology and digitalisation and automation of manual processes. They provide equipment and services such as calibration, sub-contract measurement, training, and metrology consultancy. They are now looking for an experienced Quality Officer to join their experienced and growing team.

A Quality Officer ensures that products, services, and processes meet established quality standards and regulatory requirements. They develop and implement quality control systems, lead teams to maintain and improve quality performance and work closely with the service department, engineering, and compliance departments to drive continuous improvement.

Please note this role is fully on-site so suitable applicants must be willing to commute to Gloucester Monday to Friday.

Main Duties & Responsibilities:

• Develop, implement, and maintain quality management systems (QMS).
• Establish and enforce quality control procedures throughout the business
• Monitor compliance with industry standards (ISO, UKAS).
• Lead internal and external audits, ensuring regulatory compliance.
• Investigate quality issues, analyse root causes, and implement corrective actions via the non-conformance process.
• Work with suppliers and vendors to ensure they meet requirements for new suppliers to be added.
• Collaborate with service, engineering, orders and accounts for process improvements.
• Define and track key performance indicators (KPIs) related to quality.
• Drive a culture of continuous improvement and customer satisfaction.
• Responsible for creating and maintaining uncertainty budgets for the appropriate service activity in line with the UKAS scope/accreditation
• Maintaining and arranging calibration schedules for the calibration artefacts used within the service department
• Perform inter-laboratory comparisons or repeatability tests.
• Ensure compliance with ISO 17025 - (Guide to the Expression of Uncertainty in Measurement), or industry-specific standards

Previous Experience/Qualifications:

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• 5+ years in a quality-related role, preferably within the service industry.
• Certifications: ISO9001, UKAS17025, ISO10360-7, ISO10360-12, and safe contractor accreditation
• Experience with regulatory compliance and auditing processes.
• Excellent problem-solving, analytical, and leadership skills.
• Proficiency in data analysis and reporting tools.
• Experience working in an ISO-accredited laboratory
• Strong communication and teamwork abilities.
• Uncertainty Budgets: Able to identify and create sources of uncertainty to include:
• Systematic and random errors
• Environmental factors
• Instrument accuracy
• Operator influence
• Calibration and reference standards

Additional Information:

• Please note this is a full-time, permanent role working fully on-site Monday to Friday
• Company bonus scheme OTE
• 25 Days holiday allowance + Bank holidays
• Quarterly company away days
• Vitality Health Package
• Cycle to work scheme.