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AFTERSALES MANAGER
Location of the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager: Gloucester
Salary of the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager: £55,000.00 pa
Hours of work for the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager: Monday to Friday 45 hours (08:00am - 18:00pm)
Benefits for the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager:
Working for an official Great Place to Work
Working for a UK Best Workplace for Wellbeing.
Working for a UK Best Workplace for Development.
Working with an award-winning team been named 'Service Provider of the Year'.
Access to 100s of employee perks on Perkbox.
Auto-enrolment pension.
A day off for your Birthday.
Enhanced Maternity and Paternity policies.
Access to wellness programme and Employee Assistance Programmes
Mental Health First Aiders in the business.
Employee-led Veterans support group.
Reward and recognition programmes, including our annual company awards.
Annual appraisals programme and progression opportunities.
Manufacturer training and access to in-house training hub.
Long service recognition which includes additional annual leave.
Branded uniform (front of house staff).
Death in service benefit.
23 days of annual leave per year plus Bank Holidays..
My client is recruiting for an experienced Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager to join their team in Gloucester.
The role for the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager:
This role is all about an inspiring approach to leadership. When a team is led well, they are inspired to achieve for themselves, each other, customers and their manager. My client are looking for a true leader. Of course, there are essential tasks as part of an Aftersales Manager role, which needs a truly customer-centric approach, but bringing a team together is central to achieving this. They are looking for an individual who will be able to independently manage and develop a customer-orientated and profitable department.
Skills and Personalities required for the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager role:
Leadership A manager administers, maintains, and focuses on systems and structure, while a leader innovates, develops, and focuses on people. This role is all about leadership.
Communication Success always comes back to great communication. Whether that is between you and your team or keeping customers updated and doing what you promise you will do.
Resilience Leading a team is not always an easy job and resilience is a core behaviour required. A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation - To ensure personal and team success, being motivated is essential and is a key part of leadership.
Strategic A bigger picture thinker is what is needed in a leader, seeing further than what is in front of you and planning sustainably.
Daily Tasks for the Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager:
- Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
- Monitoring compliance with all statutory regulations and ensuring both company and brand quality and service standards are being met.
- Controlling cost management for department.
- Work with managers of departments at site to ensure a joined up, positive approach to teamwork and customer service.
- Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed.
- Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach.
- Leading and developing apprentices.
- Managing, coaching and motivating employees to ensure a high quality of staff.
- Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
- Building strong working relationships with customers.
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
- Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
- Promote the development of your team.
This Aftersales Manager / Service Manager / Workshop Manager / Depot Manager / Fleet Manager will be a great fit for you if:
- You possess extensive motor industry experience, in an Aftersales position at management level.
- Extensive knowledge of the operational running of a workshop and business administration.
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
- Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.
- Enthusiasm and continuously improve product knowledge of self and others.
- Desire to achieve the highest standard of personalised customer care.
- A flexible approach to work and adaptable to thrive in a changing environment.
- You are computer literate and confident using technology.
If this Aftersales Manager role sounds like a perfect role for you then please send your CV to Danica Baker at Sprint Recruitment.
