Aftersales Manager

Aftersales Manager

We are partnering with a rapidly growing, industry-leading organisation in search of an Aftersales Manager. This is an outstanding opportunity to join a prestigious company where you can truly make a significant impact.

This dynamic individual will be able to lead and inspire a team and will have the ability to independently manage and nurture a customer-focused, profitable department.

Key Responsibilities:

• Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals
• Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met
• Controlling cost management for department
• Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service
• Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed
• Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach
• Leading and developing apprentices
• Managing, coaching and motivating employees to ensure a high quality of staff
• Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
• Building strong working relationships with customers
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
• Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning
• Promote the development of your team

Key Requirements:

• You possess extensive motor industry experience, in an Aftersales position at management level
• Extensive knowledge of the operational running of a workshop and business administration
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction
• Must be experienced inpeople management, particularly in terms of achievement through teams
• Leadership style should be highly visible and hands on
• Enthusiasm and continuously improve product knowledge of self and others
• Desire to achieve the highest standard of personalised customer care
• A flexible approach to work and adaptable to thrive in a changing environment
• You are computer literate and confident using technology

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.