Customer Experience Coordinator

Are you passionate about customer service and thrive in a fast-paced environment? Our client, a growing manufacturer and supplier of pumps and pump systems, is looking for aCustomer Experience Coordinatorto join their dynamic team based in Gloucester. In this role, you will play a key part in supporting customers, processing orders, and ensuring a seamless experience from start to finish.

• Manage Sales Order Processing (SOP) and Purchase Order Processing (POP).
• Create and follow up on order acknowledgements.
• Coordinate delivery schedules and provide updates to customers.
• Handle returns administration and liaise with logistics, purchasing, and accounts teams.
• Support production scheduling and project delivery coordination.
• Answer and direct incoming calls professionally.

• Self-motivated, driven, and results-oriented.
• Exceptional attention to detail, particularly in data entry.
• Strong written and verbal communication skills with a friendly and professional demeanour.
• Excellent organisational skills and the ability to manage multiple tasks.
• A team player with a positive, can-do attitude.
• Proficient in IT, with a good understanding of common software tools.

• Competitive salary: £26,000 - £28,000.
• Bonus scheme
• Modern, air-conditioned office with high-quality equipment.
• Free lunch, snacks, and access to a recreation area.
• A supportive and enjoyable work environment with a strong team culture.
• Opportunities for professional development and growth.