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An opportunity has arisen for the Full-time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot.
You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.
About the role:
- 40 hours per week
- Monday to Friday, 8:00am to 17:00pm (1 hour lunch break)
- Fully office based
- 1st line telephone response
- Answer the telephone to take fuel orders
- Raise tickets for fuel orders
- Process orders for Transport to deliver
- Take payments over the phone
- Direct calls to the relevant departments
- Process group orders
- Transfer tickets to other depots
- Cover for raising repeat order tickets
- Regular internal communication
- Covering other duties as and when required
About you:
- Experience in a similar role
- Inbound telephone experience
- Customer service experience
- Good administrative skills
- Good communication skills
- Highly organised
- IT literate
- Awareness of data protection principles
- Willing to learn about the business and progress
- Able to work under pressure
- Able to prioritise and manage own workload
What we can offer you:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- Full training
- 2x annual salary life cover
- Company pension
- Cycle to work scheme
- Employee Assistance Programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
If you feel this Customer Service Advisor role is for you, please apply today with your CV and a covering letter outlining your suitability for the role.
