Customer Service Coordinator

Morgan McKinley

Posted 7 hours ago, valid for 8 hours

Gloucester, Gloucestershire GL3, England

Part Time

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Sonic Summary

The Customer Support Coordinator position is based in Bristol (BS32) and offers a pay rate of £14.39 per hour, equating to an annual salary of £28,000 plus bonuses.
The role requires previous and recent experience in a busy Customer Service team, ideally with knowledge of SAP/CRM systems.
This is a temporary position lasting between 6 to 12 months, with full-time office work for the first three months, followed by a hybrid work pattern.
Key responsibilities include processing service requests, preparing quotations, and ensuring high levels of customer satisfaction through effective communication.
The ideal candidate should be highly organized, able to work under pressure, and possess excellent communication skills to develop relationships at all levels.

Job Title: Customer Support CoordinatorLocation: Bristol (BS32) Pay rate: £14.39 per hour (salary equiv £28,000) + bonusHours: Monday to Friday, 9.00am - 5.00pmWorking pattern: Full time office based for the first 3 months and then hybrid with 2 days WFH Start date: ASAPDuration: 6-12 months

I am currently recruiting for a Customer Service Coordinator to join a growing Global company who are based in Bradley Stoke. This role is initially a temporary role for 6-12 months.

This role is to provide customer support to new and existing customers, processing orders, preparing customer quotations, scheduling, handling telephone enquiries, inbox management, raising orders, providing support to teams and responding to technical enquiries providing a high level of customer service

Duties required but no limited to:

Processing service requests from customers
identify suitable engineers and dates to attend site
Proactively communicate with customers to resolve issues in a timely manner
Producing quotations using SAP, confirming and documenting price and site availability to customer
Processing customer orders
Communicating with credit controllers regarding credit checks / issues.
Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
Reviewing systems to identify improvements to processes and procedures
Prioritise mail to maintain customer satisfaction.
Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:

Previous and recent experience in a busy Customer Service team
SAP/CRM or equivalent ideally
Ability to develop and maintain good relationships internally/externally and at all levels
Excellent presentation skills and a confident, engaging communicator
Highly organised & able to prioritise
Ability to work under pressure and maintain accuracy
Passion for customer service

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