Event Support Technician

Location: Gloucester HQ

Report to: Head of Operations

Who are we?

We pride ourselves in offering best in class Payment Solutions tailored to any business. We are confident that businesses can rely on FEP-PAY’s expertise and experience in enabling universal payment services to reduce checkout queues, improve operational efficiency, save costs and delight customers with fast and efficient payments.

Our ethos

Centres around integrity, innovation, and customer-centricity. We are committed to providing reliable, secure, and user-friendly payment solutions that empower businesses to thrive. We believe in building lasting relationships with our clients by understanding their unique needs and delivering tailored services that drive growth and success. Our dedication to excellence is reflected in everything we do, from our cutting-edge technology to our proactive customer support.

Purpose of the job

Reporting to the Operations Manager, the role will include testing, setting up and maintaining various POS and Payments equipment in preparation for events and fixed venues, including the onsite support of technical deployments. You will need to be dedicated and hardworking. You need to be able to work alongside our Engineers but also interact with project managers, Freelancers and Clients. It would be preferable that you show a clear interest or previous experience working in the payments/events industry.

Main duties and responsibilities

• Configuring and deployment of event and fixed venue payment devices such as EPOS and MPOS machines.
• Ensure deployed solutions are PCI compliant where required.
• Provide on-site technical support during events, monitoring and troubleshooting as required.
• Testing and maintaining a wide range of technical equipment, including digital screens.
• Checking equipment and jobs back into the warehouse.
• Delivering/collecting equipment from suppliers, clients, and venues.
• Scheduling and prioritising your own work and ensuring deadlines are met.
• Working as part of a team to deliver a high level of service but can work alone.
• Ability in Terminating Cable (CAT5e).
• To positively promote the FEP-PAY Team, acting as a role model through promoting the activities, values, and culture of the organisation.
• Undertake pre-arranged out of hours support when required, normally taken as time off in lieu.
• Assist with the Installation of both fibre and copper cabling throughout a venue as required and deploy Wi-Fi connectivity.
• Maintain all tools, equipment, and spares in a secure, organised, and accessible state.
• Take into consideration sustainable solutions and best practice to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.
• Undertaking other tasks as and when directed by your line manager and when reasonably requested by the colleagues.

Knowledge, experience & skills required

Essential

• Knowledge of Windows desktop operating systems such as Windows 7 and 10.
• Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines.
• Good verbal and written communication skills with the ability to build effective business and colleague relationships and explain solutions to a non-technical audience.
• Ability to work unsupervised, using their own initiative, in cooperation with other teams.
• Understanding of events/stadia industry/experience of site-based working (exhibitions, conferences, green fields).
• Understanding of, and commitment to, safe site working practices.
• Understanding of, and commitment to, the unsociable working hours that are necessary in the events industry (working hours will ordinarily be 5 days out of every 7 including weekends and long days at times).
• Full UK driving license (with no more than 6 points for minor convictions).

Desirable

• Previous experience working within the payments/technology industry.

About you

• Able and willing to stay away from home and travel as required.
• Pragmatic and commercially minded approach to problem-solving
• Energetic and engaging and customer focused
• Flexible, adaptable, and calm when working under pressure.
• Positive, self-motivated, good sense of humour.
• Independent, resilient, tenacious, good attention to detail.
• Honest and dependable.
• Well-presented, personable, team player.
• Used to working in an operational role with high levels of stamina.

In return for your hard work

• 28 days holiday allowance, plus bank holidays on top.
• Life cover, company pension scheme and employee assistant programme.
• Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym, and retail discounts.
• The opportunity to ear some extra cash by using our refer a friend programme.
• We also have fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!