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Team Leader - 12-month Maternity Cover
Gloucester
Fixed Term Contract 12 months
Hybrid working - home and office
37 hours per week
Salary - £38,000 per annum
Working from home allowance of £26 per month
One to One Recruitment aims to work closely with job seekers to find suitable roles that match what’s most important to you, ensuring we deliver exceptional customer service.
Our client is looking for an experienced Team Leader who will be responsible for the day-to-day management of a team of 8 people.
Main Duties and Responsibilities
- To provide line management of the team carrying out regular performance reviews ensuring high levels of performance are delivered and maintained.
- To manage and monitor workload, ensuring effective resources and processes are in place to deliver required outcomes.
- To continuously develop the use of 'customer insight’ data to drive forward service improvement and desired customer outcomes
- To create and maintain a customer-centric ethos and culture within the team, including staff development and coaching in valued customer experience.
- To ensure a prompt response is provided by staff when dealing with enquires from customers, their representatives and internal/external partners
Key Skills
- Proven experience of successfully leading, motivating and developing successful teams
- Experience of using insight reports and/or interrogate systems to understand data and insight, and develop corresponding service improvement plans
- Experience of dealing with customers sensitively in challenging situations
- Solution focused with a positive attitude to learning from mistakes and managing change constructively and effectively
- Excellent written, verbal communication and interpersonal skills with a strong customer focus and an ability to understand the needs and perceptions of different stakeholders
- Flexible, responsive and resilient with the ability to work on own initiative and to tight timescales
- A strong understanding of data and performance reporting and analysis
Qualifications
- A relevant Management qualification (e.g. ILM 3)
Due to the high volume of applications we receive for our job adverts we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.
Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.
One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.
