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- Support and maintain IT networks, including infrastructure, workstations, peripherals, and software.
- Implement and develop the Service Desk support and incident management policies and processes to all clients and stakeholders.
- Implement and develop IT Service Desk incident and support service offerings in line with internal and external KPI’s and SLA’s.
- Ensure that all clients have access to the IT resources required to perform their roles effectively and efficiently.
- Provide 3rd line support to clients effectively and efficiently.
- Provide desktop, on-premise support to clients as required.
- Be a point of escalation for complex IT incidents and service requests as required, from the Service Desk and the IT Support Analysts.
- Support the use of ITSM through the ITIL methodology, including incident problem and change enablement.
- Ideally, have experience working within IT support for an educational provider
- Demonstrated experience in supporting onsite IT infrastructure, with a focus on end-user devices and support
- Ability to communicate effectively with various audiences, including senior leadership, teachers, support staff, and students.
- Capable of managing multiple work streams and projects simultaneously, demonstrating strong time management and organisational skills.
- Technology exposure across the following;
- Windows 10, 11
- Microsoft Office 365 and Desktop Office Suite
- Microsoft Entra (formerly Azure Active Directory)
- Azure Services (Basic understanding required)
- Intune for Mobile Device Management
- Networking (DHCP, DNS, TCP/IP, VLAN, Switching, Wireless, WAN)
- Firewall Configuration & Management
- Audio & Visual Equipment
- Anti-Virus Technologies
- Base salary of up to £35,000 per annum.
- Hybrid working.
- Opportunity to work on large-scale projects.
- A supportive and collaborative team environment.
- Access to the latest technologies.
