IT Support Technician

IT Support Technician - Gloucester - 24,000 to 30,000 pa

Acorn by Synergie is looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. The person will form an important and integral part of an expanding business.

This is a 37 hour a week job, based at the Gloucester office. Mon-Thurs 08.30-5pm Fri (phone number removed)pm

with a 1-hour lunch break.

All applicants must be eligible for UKSC & NPPV3 clearances.

The Person:

* Enthusiastic.

* Engaging.

* Proactive, ambitious & forward-thinking person who is eager to grow their IT & technical

knowledge and be part of a supportive team.

* Team player who thrives in a collaborative environment.

Activity:

* After training - be the first point of contact for technical issues, managing troubleshooting

efforts and ensuring fast solutions.

* Managing Onboarding & Offboarding by facilitating a seamless IT setup for new starters and

handling the offboarding processes.

* Support employees with technology issues, hardware & software upgrades & office

equipment replacement.

* Maintain IT documentation - track tasks through a ticketing system and develop internal

user guides & trouble shooting documents and keep updated.

* Collaborate in additional projects and tasks as directed by the IT Manager.

* Contribute to smooth daily operations.

Expectation:

* Solid IT skills & knowledge of necessary software including MSWord, Excel & Outlook.

* Excellent communication & interpersonal skills and fluency in English.

* Ability to remain calm and logical when troubleshooting technical challenges.

* Passionate about learning new skills and embracing changing priorities.

* Ability to manage time efficiently & anticipate potential issues before they arise.

* Understanding of Windows operating systems.

* Ability to resolve issues promptly, minimising downtime after training.

* Ability to lift & carry equipment (e.g. Switch & server installs).

* Understanding or knowledge of ENTRA/InTune.

Desirable:

* Familiarity with network fundamentals.

* Knowledge of permissions management & administration along with Active Directory.

* Knowledge of servers preferred.

Compensation:

* Basic salary 24-30 per annum depending on applicant experience.

* 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave.

* Pension scheme enrolment once completed 3months employment.

* 6-month probation period

Acorn by Synergie acts as an employment agency for permanent recruitment.