Back to search
- Team Leadership: Manage, support, and mentor the order fulfilment team, conducting performance reviews and overseeing professional development to meet customer expectations.
- Order and Contract Management: Review and process new orders daily, ensuring a smooth handover from sales to fulfilment and managing contract scope. This includes organising internal documentation and managing any contract changes.
- Customer Liaison: Organise and attend customer (and pre-inspection) meetings, communicate progress, and address issues/delays, especially for high-risk contracts.
- Operational Coordination: Define monthly forecasts and work closely with planning and operations to drive daily activity, identifying and resolving challenges as needed.
- Process Improvement: Regularly review departmental procedures, compliance with the Integrated Management System (IMS), and propose improvements to enhance efficiency.
- Health and Safety: Promote and uphold health, safety, and quality standards within the team and the workplace.
- Reporting: Report on departmental performance and communicate key improvements or concerns to the management team.
- Performance and Target Achievement: Contribute to achieving monthly, quarterly, and annual targets as set by the Operations Director, aligning team efforts with overall business objectives.
- Minimum of 3 years in a similar role, with a track record of successful team leadership.
- Strong interpersonal skills with an ability to motivate and guide team members
- Proficiency in Microsoft Office and familiarity with ERP systems.
- Ability to read and interpret technical documents.
- Proven problem-solving skills in a fast-paced environment.
- Annual salary reviews
- Company Pension Scheme
- 25 days plus bank holiday
- Early Friday finish
- Free parking
- EAP(Employee Assistance Programme)
- Christmas shutdown
- Death in service (x3)
- Sick pay
