Service Manager

Greetings of the day!

Dear Job seeker,

We're looking for a Service Manager to join our team within maintenance sector

This will be a permanent role

Resourcing Group is working with a national maintenance contractor who are expanding their direct work force due to an additional contract being awarded some additional works.

Job title: Service Manager

Location: Gloucester

Salary: 42,275 per annum

Hours: 39 hours per week, Monday to Friday

Key Responsibilities :

• Manage a team to deliver programmed works in customers' homes.
• Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
• Ensure the necessary financial controls are exercised and that adequate resources are in place.
• Manage approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
• Monitor that operatives are maintaining appropriate levels of vehicle stock.
• Manage and control of materials in line with legislative standards and company guidelines. * Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
• Ensure timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Qualifications Essential :

• Relevant Technical qualification - trade NVQ level 3 or equivalent.

Desirable: * NVQ Level 3 First Line Management.

• A recognised leadership and management qualification

Skillsets

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• Experience of leading, managing, developing and motivating operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.
• Experience of repairs management information systems
• Excellent oral and written communications

Desirable:

• Experience of stock condition software/handheld devices.
• Experience of working as part of a management team delivering front line services.
• Experience of change management.
• Extensive knowledge of building maintenance technical operations.

If interested, please reach out to us on (url removed) or call on (phone number removed) or WhatsApp on (phone number removed)

Resourcing Group is acting as an Employment Agency in relation to this vacancy.