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Exciting Opportunity in Mortgage Customer Service - Start Date in April!
Are you ready to make a real difference in people's lives? Join a leading financial services company that's on a mission to help customers feel more confident and happier about their money. We're looking for enthusiastic, empathetic individuals to join our Mortgage Operations team and play a key role in providing outstanding service.
Your Role:
As part of our dynamic team, you'll have the opportunity to directly impact customers' financial journeys and help them navigate their mortgage needs. Here's what you'll be doing:
- Provide Outstanding Support: Offer customers expert guidance with empathy, clarity, and care throughout their mortgage experience.
- Solve Problems, Make a Difference: Identify customer needs and deliver tailored solutions, balancing both customer satisfaction and company goals.
- Stay Resilient & Positive: Handle challenging situations with professionalism, maintaining a can-do attitude even when under pressure.
- Thrive in a Fast-Paced Environment: Work in a lively, supportive setting where no two days are the same - every call brings new opportunities to help.
What We're Looking For:
- Customer Service Enthusiasts: Experience in customer-facing roles is ideal (contact centre experience a plus), but passion and a willingness to learn are just as important!
- Problem-Solvers: Ability to think on your feet and resolve issues quickly and effectively.
- Empathy & Listening Skills: Genuine desire to understand customers and provide them with the best possible service.
- Confidence & Curiosity: A curious mindset and the courage to challenge the status quo while adapting to new systems and processes.
What's in It for You?
- Competitive Pay: Earn 12.91 per hour, with a clear path to permanent employment after a 6-month temporary period.
- Career Growth: Opportunity to develop valuable skills and grow within a leading financial services company.
- Flexible Hours: Work during business hours (Mon-Fri, 8am-7:30pm; Sat, 9am-5pm) and find the perfect work-life balance.
- Make a Real Impact: Your efforts will directly help customers feel more in control of their finances, while shaping the future of our mortgage operations.
Ready to Make an Impact?
If you're passionate about helping people and ready for a new challenge, we want to hear from you! Apply now and become part of a team that's changing the way people feel about money.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
