Customer Service Advisor

Customer Service Advisor
Based in Newcastle | on-site role with hybrid working
Full Time role | Monday to Saturday | 35 hours per week 9am - 5pm
Temp to Permanent role | 6 months Temp initially
Pay rate 12.91 per hour + holiday pay

Search are delighted to be partnered with a Nationwide Financial Services organisation based in Newcastle to recruit a number of Customer Service candidates starting in 2025 due to expansion of their products & services.

In this role you will provide exceptional customer service across telephony, email & live chat support to customers of the organisation with a particular focus on financial queries.

Duties involved in this role will include:
* Provide outstanding customer service through phone, email, and live webchat
* Respond to customer inquiries regarding transactions and financial products
* Offer guidance and information on account features, terms, and services
* Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues
* Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies
* Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements
* Process account changes for customers including address updates, card replacements, and beneficiary changes
* Ensure customer records are accurate & held correctly in line with requirements

In order to be considered for this role your skills and experience should include:
* Previous experience of providing exceptional customer service - this experience is ESSENTIAL
* Candidates with previous experience in Financial Services or a Call Centre environment would be preferred, although consideration will be given to candidates from a F2F/Retail background
* Excellent interpersonal & communication skills, both written and verbal
* Excellent organisation & problem-solving skills

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age