Please note that this role is 100% office based. Please apply if you are local to the postcode of PO13

Permanent Role - 30,000 - 35,000 per annum.

Overall Objectives:

Within this role, the IT Application Support Engineer ensures the smooth operation of business-critical systems that drive the logistics and supply chain services. This role focuses on maintaining and optimising applications to support warehousing, transportation, and inventory management. The ideal candidate is a problem-solver with a solid understanding of IT systems in the logistics sector, ready to collaborate with cross-functional teams to enhance operational efficiency.

Key Responsibilities:

Application Support and Troubleshooting

Serve as the first point of contact for application-related issues within core systems, including warehouse management systems (WMS), transportation management systems (TMS), and inventory platforms.
Diagnose and resolve technical issues to minimize downtime in logistics operations.
Analyse system logs, investigate root causes, and implement solutions.
System Maintenance and Upgrades
Manage system configurations, patching, and upgrades to ensure applications remain secure and efficient.
Conduct performance tuning and implement enhancements for applications used in logistics workflows.
User Support and Training
Provide hands-on support to operational teams, ensuring they can efficiently use logistics applications.
Develop training materials and deliver sessions to end-users on system updates or new features.
Collaboration and Continuous Improvement
Work closely with warehouse, transportation, and customer service teams to understand operational needs and identify application improvements.
Partner with external vendors and internal development teams to deploy new features or resolve complex issues.
Monitoring and Reporting
Monitor the performance of applications critical to supply chain operations and address potential bottlenecks proactively.
Generate detailed reports on support requests, incident resolution times, and application performance metrics for management review.
Documentation and Compliance
Maintain accurate records of support incidents, configurations, and system changes.
Ensure applications comply with industry regulations, security standards, and internal policies.
Skills and Qualifications:
Required:
Bachelor's degree in computer science, Information Technology, or a relevant experience.
Proven experience in IT application support, ideally within the logistics or supply chain sector.
Familiarity with logistics applications such as WMS, TMS, or ERP systems.
Strong knowledge of databases (SQL), operating systems and application monitoring tools.
Knowledge of ITIL practices for incident, problem, and change management.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills, with the ability to work effectively across departments.
Preferred:
Experience with cloud platforms (e.g., AWS, Azure) and SaaS-based logistics solutions.
Basic programming or scripting skills (e.g., Python, PowerShell).
Knowledge of Java, SAP, Linux would be advantageous.
Understanding of data integrations such as EDI or APIs for logistics applications.
Work Environment:
This role requires on-site presence at the facilities to support warehouse and logistics operations effectively. Occasional after-hours or weekend work may be needed to address critical issues or system upgrades.
Why Join Us?
Be a key contributor to the success of a leading logistics provider.
Work with state-of-the-art technology that powers supply chain efficiency.
Enjoy opportunities for career growth in a dynamic, fast-paced environment.
Join a supportive and collaborative team dedicated to innovation and operational excellence.