- Order Processing and Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with international clients.
- Manage and process international sales orders, ensuring accuracy and timely delivery.
- Ensuring that your customer orders and queries are prioritised and understood by all involved,
- Taking ownership for delivering outstanding Customer Service through to final resolution and the successful delivery of service and goods
- Advising customers of order fulfilment issues and delivering an efficient service error recovery process. If needed
- Managing any delivery and supply chain issues
- Monitoring stock levels in the warehouse and liaising with the Supply Chain team to manage stock deliveries.
- Prepare and handle all necessary export documentation, including invoices, shipping documents, and export licenses
- Preparing Customer Quotes
- Update and maintain Price Lists ensuring margins are met
- Project management: to be involved in some of the projects
- Reporting: Maintain records of sales and shipments and generate reports for management review.
- Compliance: to ensure that legislation and compliance is met within the team
- Proactively contacting customer leads and chasing for repeat business
- Literate with skills in Word, Outlook, Excel and PowerPoint
- Problem-Solving: Excellent troubleshooting and problem-solving skills.
- Communication: Excellent communication and organisation skills, clear and concise in both verbal and written communication.
- Relationship Building: The ability to create and maintain relationships across internal and external teams and customers.
- Organisational Skills: Ability to manage multiple tasks and projects simultaneously.
- Previous Experience as a Sales Support or highly experienced Administrator/Co-Ordinator
- Attention to Detail: Meticulous attention to detail to ensure order and customer requirement accuracy.
- Teamwork: Ability to work collaboratively with other departments.
- Adaptability: Have a flexible approach, be highly organised and process driven.
- Experience dealing with Export/ Import /Logistics is preferred but not essential.
- Ability and willingness to travel Internationally if required by the business