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Permanent Role - £30,000 - £35,000 per annum.
Overall Objectives:
Within this role, the IT Application Support Engineer ensures the smooth operation of business-critical systems that drive the logistics and supply chain services. This role focuses on maintaining and optimising applications to support warehousing, transportation, and inventory management. The ideal candidate is a problem-solver with a solid understanding of IT systems in the logistics sector, ready to collaborate with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
Application Support and Troubleshooting
- Serve as the first point of contact for application-related issues within core systems, including warehouse management systems (WMS), transportation management systems (TMS), and inventory platforms.
- Diagnose and resolve technical issues to minimize downtime in logistics operations.
- Analyse system logs, investigate root causes, and implement solutions.
- System Maintenance and Upgrades
- Manage system configurations, patching, and upgrades to ensure applications remain secure and efficient.
- Conduct performance tuning and implement enhancements for applications used in logistics workflows.
- User Support and Training
- Provide hands-on support to operational teams, ensuring they can efficiently use logistics applications.
- Develop training materials and deliver sessions to end-users on system updates or new features.
- Collaboration and Continuous Improvement
- Work closely with warehouse, transportation, and customer service teams to understand operational needs and identify application improvements.
- Partner with external vendors and internal development teams to deploy new features or resolve complex issues.
- Monitoring and Reporting
- Monitor the performance of applications critical to supply chain operations and address potential bottlenecks proactively.
- Generate detailed reports on support requests, incident resolution times, and application performance metrics for management review.
- Documentation and Compliance
- Maintain accurate records of support incidents, configurations, and system changes.
- Ensure applications comply with industry regulations, security standards, and internal policies.
- Skills and Qualifications:
- Required:
- Bachelor's degree in computer science, Information Technology, or a relevant experience.
- Proven experience in IT application support, ideally within the logistics or supply chain sector.
- Familiarity with logistics applications such as WMS, TMS, or ERP systems.
- Strong knowledge of databases (SQL), operating systems and application monitoring tools.
- Knowledge of ITIL practices for incident, problem, and change management.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively across departments.
- Preferred:
- Experience with cloud platforms (e.g., AWS, Azure) and SaaS-based logistics solutions.
- Basic programming or scripting skills (e.g., Python, PowerShell).
- Knowledge of Java, SAP, Linux would be advantageous.
- Understanding of data integrations such as EDI or APIs for logistics applications.
- Work Environment:
- This role requires on-site presence at the facilities to support warehouse and logistics operations effectively. Occasional after-hours or weekend work may be needed to address critical issues or system upgrades.
- Why Join Us?
- Be a key contributor to the success of a leading logistics provider.
- Work with state-of-the-art technology that powers supply chain efficiency.
- Enjoy opportunities for career growth in a dynamic, fast-paced environment.
- Join a supportive and collaborative team dedicated to innovation and operational excellence.
