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We are seeking a dynamic and customer-focused individual to join our busy Kent branch as a Customer Service & Sales Advisor on a fixed-term contract of 3-6 months.
Hours: Monday - Thursday, 8:00 AM - 5:00 PM; Friday, 8:00 AM - 4:00 PM.
Role Overview:
As a key member of our team, you will be the first point of contact for our valued customers, providing a professional, efficient, and courteous service via telephone. Your responsibilities will include:
- Answering customer queries and providing comprehensive information on our products, pricing, and delivery.
- Supporting our external sales team as an internal customer liaison, ensuring all customer needs are met.
- Processing orders and price enquiries accurately and efficiently.
- Proactively following up on open quotations to drive sales.
- Resolving customer concerns and ensuring all interactions are meticulously recorded.
We are looking for a self-motivated individual with a positive attitude and a passion for delivering exceptional customer service.
Benefits:
- Competitive benefits package.
- 25 days of annual leave, plus 8 statutory bank holidays.
- Christmas/New Year office closure.
- On-site free parking.
Following a successful 12-week probation period, you will also be eligible for:
- Company contributory pension (4%).
- Corporate workwear.
- Occupational short and long-term sick pay.
- Annual flu vaccination.
- Employee Assistance Program.
- Online retail discounts and savings (including supermarkets and holidays).
- Gym discounts.
- 24/7 GP access.
- Life assurance.
- Long service awards.
To Apply:
If you are a motivated and customer-oriented individual looking for a challenging and rewarding role, we encourage you to apply.
