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Service Centre Manager
Contract Type – 6 Month FTC – Outlook to Permanent
Working Hours – Monday To Friday – 08:00 – 17:00 (Some flexibility maybe required)
Pay - £60,000 Per Annum
Gravesend - RM20
PURPOSE
Embark on a pivotal role as a Site Manager, where you'll be the linchpin of operational brilliance. Inspire and lead a dedicated team, ensuring seamless quality, timely delivery, and cost-effectiveness. Drive excellence through strategic initiatives, fostering a culture of continuous improvement, and contribute to our commitment to unparalleled service and customer satisfaction. Be the architect of success, blending leadership with operational prowess to elevate our UK standing in the industry.
WHAT WE DO
A leader in modular accommodation not only in the UK but around the world. We provide more buildings for hire than anyone else, including modular buildings for sale and rent, and off-site permanent buildings for sale for temporary, semi-permanent and permanent use.
YOUR RESPONSIBILITIES
Quality and Operational Excellence Oversight:
Spearhead site-wide efforts to ensure optimal quality outcomes, actively collaborating with stakeholders to identify and address root causes of issues.
Lead comprehensive cross-functional quality reviews, leveraging data and metrics for insightful analysis, implementing permanent corrective actions, and minimising repeat issues across the network.
Proactively investigate NPS feedback, engaging with customers for systemic improvements.
Enforce adherence to business processes, capturing and integrating improvements seamlessly into the system.
Efficient Delivery Management:
Maximise fleet utilisation and streamline stock rotation for timely deliveries, maintaining stock quality and managing disposals effectively.
Strategically plan operations to optimise resource productivity, ensuring 100% on-time deliveries to customers.
Proactively address sales inquiries and problem-solve stock challenges, fostering collaborative efforts with other Site Managers for optimised customer delivery.
Cost Control and Financial Management:
Oversee overall cost and P&L management for site operations, utilising metrics to drive action in areas such as materials, stock, resource utilisation, and labour mix.
Accountable for variance analysis against budget, establishing clear linkages to sales and production levels.
Continuously identify and implement efficiency improvements across operations, from materials reuse to layout optimisation, minimising non-value-added time and effort.
Optimise monthly and quarterly stock-takes through weekly team-based ownership.
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