Customer Service Scheduler

Customer Service Scheduler £30,000Gravesend

Are you an organised, proactive professional with great communication skills? We're looking for someone to join our clients busy and growing team in a dynamic, forward-thinking company.

About UsOur client is a successful service provider with over 25 years of experience delivering top-quality air conditioning, ventilation, plumbing, heating, and minor building works to businesses and residents.

The RoleAs a scheduler, you will be at the heart of their operations. You'll interact daily with clients and our team of field engineers, ensuring our work runs smoothly and our customers remain delighted with our service.

Key Responsibilities:

• Be the first point of contact for all customers via phone or email.
• Schedule and manage jobs for field engineers efficiently.
• Ensure Health & Safety documentation is completed
• Respond promptly to customer requirements and help resolve any issues.
• Liaise with suppliers to ensure timely delivery of parts.
• Maintain a positive image of the company through excellent customer communication.

What We're Looking For:

• Experience with CRM systems.
• A self-starter who learns quickly and adapts to change.
• Highly organised with excellent attention to detail.
• Strong customer service and communication skills.
• Ability to handle pressure and multitask.
• A team player with a positive, can-do attitude.

What We Offer:

• A challenging and rewarding role in a growing company.
• Opportunities for personal development across various areas.
• A supportive, flexible, and inspiring workplace.
• A company that truly values ethical practices and customer satisfaction.
• Enthusiastic and collaborative colleagues.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.