Complaint Handler

Complaint Handler

23,000 - 26,000 (dependant on experience)

Our Gravesend based client has a requirement for a Complaint Handler to ensure that all complaints, written or verbal, are managed in line with the required deadlines and FCA requirements.

Some responsibilities:

• To comply with all company procedures and standards
• Carry out regular root cause analysis to provide information on complaints data trends
• To comply with all relevant legislation at all times such as Consumer Credit Act, Money Laundering Act, Data Protection Act, FCA, FOS and the FLA code of practice
• Provide support, advice and guidance to other departments across the business

Core skills:

• Experience of complaints handling is required
• Excellent telephone, written and oral communication skills
• Excellent negotiation and decision-making ability

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.