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Success Recruit are currently working with a premium business in the Travel & Hospitality sector, with offices based in Thurrock. They are currently seeking a Cruise Turnaround Coordinatorto join their growing, passionate team.
The successful candidate will report directly to the Turnaround Manager, assisting with the administration & coordination of guest turnarounds, associated transfers, and guest movement. This is an excellent opportunity for a driven customer service professional, with a passion for travel and seeking long-term career progression within this sector.
The successful Cruise Turnaround Coordinator expectations:
- Experience working within customer service / administration - (a background in travel, hotels, or hospitality is highly desirable but not essential)
- Excellent written and verbal communication
- Capable of working to deadlines and maintaining a high level of organisation
- A confident, professional demeanour, accompanied with a 'can-do’ customer-centric attitude
- Driving Licence required
The successful Cruise Turnaround Coordinator will be rewarded with:
- The opportunity to join a stable, growing business with a fantastic reputation
- A supportive & friendly team
- Hybrid working
- Annual team socials / great opportunities for international travel
Job Specification / Purpose of the role:
The Cruise Turnaround Coordinator will act as the duty coordinator for all guest turnarounds; ensuring the smooth & efficient running of embarkation and disembarkation of the ship from regional ports. This is an office-based position, working closely with both onboard and landside crew members.
The successful candidate will enjoy building strong, long-lasting relationships with third party suppliers and external business partners.
Duties to include but not limited to…
- Coordinating & preparing pre-cruise sailing reports for the ships, detailing all relevant information to ensure efficient turnarounds,
- Communicating pre-cruise and turnaround information with onboard teams and port partners
- Attending turnarounds at home & regional ports
- Coordinating visitor requests to their ships in line with security policies
- Coordinating the return of Lost Property onboard
- Scheduling and booking pre & post cruise coach programs
- Supporting with the resolution of guest complaints and implementing necessary follow-up actions
- Assisting with administration for guest movements worldwide (including but not limited to turnarounds, flights, hotels, transfers, coaching and car parking)
Hours: Monday - Friday 9am - 5:30pm (office based 3 days a week, with 2 days from home). Flexibility to work an occasional Saturday or Sunday is a requirement.
Salary: Circa £25K (DOE)
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Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly!
In the meantime, we wish you all the best in your new job search and finding a position you will be happy long term within.
