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3rd Line Support (MSP / Microsoft Dynamics 365)£50,000 - £55,000 + 25 Days Holiday + Bonus + BenefitsGrays, EssexAre you a 3rd Line Support Engineer with experience working with a managed service provider looking to join a rapidly growing MSP that values its staff through highly competitive renumeration and long-term career prospects?Do you want to be the go-to expert, working on complex troubleshooting with a tight-knit team in a highly collaborative and friendly environment?This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth.In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who specialise in machine learning and application integration. You will be supporting and demonstrating your knowledge to 2nd line staff, reporting to the IT manager.This role would suit a 3rd Line Support IT technician looking for the responsibility of being a technical expert within a highly collaborative, closely knit and growing company.The Role:
- Solve and troubleshoot difficult incidents escalated from the support team
- Utilising Data Migration tools to implement Microsoft Dynamics 365 and Azure
- Partner with external specialists on complex projects that utilise IoT, ML and AI solutions
- Working from a Grays based head office
The Person:
- 3rd Line Support Technician / Engineer
- Microsoft Dynamics 365 / Azure expert
- Managed Service Provider background
Job Reference: BBBH 17343Microsoft, Dynamics, 2nd, 3rd, 3rd line support, support, line, MSP, Managed, Service, Provider, IT, Technician, Technical, Engineer, TeraCode, AI, ML, Grays, Dartford, EssexIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
