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Customer Service Coordinator

HR GO Recruitment
Posted 17 hours ago, valid for 13 days
Location

Great Dunmow, Essex CM6, England

Salary

£30,000 - £35,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our client is seeking a highly motivated individual with a passion for accurate administration and customer satisfaction to join their Parts department.
  • This senior-level position requires at least 3 years of experience in a similar role, offering a salary of £30,000 to £35,000 per year.
  • The role involves supporting the department manager, liaising with European clients, and coordinating with the warehouse and sales teams.
  • Key responsibilities include managing day-to-day administration, processing orders for spare parts, and maintaining inventory systems.
  • The position also includes providing training to junior staff and implementing efficient processes to enhance department operations.

Our client are looking for a highly motivated person with a passion for accurate admin and customer satisfaction to join their Parts department. At a senior level you will play a crucial role in supporting the department manager, liaising with European clients and coordinating with warehouse and sales team.

This is a great opportunity to start the new year within a company that offers support, life work balance and career progression

Key Responsibilities:

  • Manage and coordinate the day-to-day administration of the Parts Department.
  • Process and track orders for spare parts, ensuring timely delivery and accurate record-keeping.
  • Maintain and update inventory systems, monitoring stock levels to prevent shortages.
  • Liaise with suppliers in Europe, customers, and internal teams to resolve queries and ensure smooth operations.
  • Prepare reports on department performance, stock levels, and delivery times.
  • Oversee warranty claims and returns, ensuring compliance with company policies.
  • Provide training and guidance to junior administrators and staff.
  • Implement and maintain efficient processes to improve department operations.
  • Some assistance with picking in the warehouse where required.

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