Customer Service Manager

Solution 47

Posted 9 hours ago, valid for 13 days

Saffron Walden, Essex CB10 1EW, England

£30,000 per annum

Full Time

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Sonic Summary

Solution47 Recruitment is looking for a Customer Service Manager for a client located in Saffron Walden.
The role involves overseeing customer contact from sales, managing complaint resolutions, and ensuring a high level of service from the Customer Service Team.
Candidates should have excellent customer service skills, strong verbal and written communication abilities, and proven leadership qualities.
The position requires the ability to work under pressure, multitask, and maintain good interpersonal skills.
The salary for this role is competitive, and a minimum of 3 years of relevant experience is required.

Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden.

The focus of this role is to ensure our clients Customer Service Team is offering a high level of service to customers, clients and suppiers.

Responsabilities:

Oversee all customer contact from sales
Complaint resolution
Ensure your team provide the very best customer service
Manage all interactions with customers and supplies and these to be done effectively and efficiently.
Ensure all teams emails, live chats and calls are handled to a high standard
Provide guidance and trainning
Keep up to date with currently products and ranges
Manage staff rota

The ideal candidate will have:

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Customer Service Representative