Sales Support Customer Service

Our client is looking for an experienced Sales Support Assistant to join the team.

Mon-Fri, 8am-5pm

Up to 28K (Depending on experience) with a profit sharing bonus after three months.

Responsibilities/Duties:

• General processing of orders, quotations, account setups and order entry.
• Responding to customer enquiries and resolving queries via email, phone, live chat and other methods within agreed timeframes.
• Making outbound account care calls to existing customers to offer alternative products etc.
• Monitoring back orders and communicating lead times to customers.
• Managing estimated delivery dates and customer expectations.
• Processing of orders via WEB, setting up and managing ordering portal, and encouraging as many customers as possible to order via this method. Secondary methods for order processing are via e-mail/verbal.
• Raising returns and collections.
• Releasing orders to warehouse in a timely manner.
• Logo setups.
• Ensuring internal KPIs are met.
• Any other duties as required by your Line Manager.

Skills/Attritube Required:

• Strong organisational skills, disciplined approach, accuracy and attention to detail.
• Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative.
• Must be computer literate.
• Ability to get on well with colleagues and customers.
• Effective communication skills - verbal, written and listening.
• Desire too offer service excellence to both internal and external customers.
• Positive attitude

Education:

• Minimum 5 GCSE grades A-D

Benefits:

• 20 days holiday, plus bank holidays, rising to 25 on a loyalty scheme.