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Role Requirements
- Strong communication skills.
- Technical background in electrical/electronic engineering; a formal qualification is preferred.
- Logical and methodical approach to learning and problem-solving.
- Solid understanding of industrial measurement equipment and techniques.
- Experience in servicing and repairing electrical equipment.
- Familiarity with on-site health and safety standards relevant to industrial environments.
- Ability to work safely, independently, and collaboratively as part of a team.
- Professional and composed demeanor for telephone communications.
- Possession of a valid driver's license.
- Effective time management and organizational abilities.
Key Responsibilities
- Deliver remote technical support for company products via telephone, email, and platforms such as TeamViewer and Microsoft Teams.
- Perform on-site services, including commissioning, maintenance, health checks, troubleshooting, and training for installed products at customer locations.
- Identify and develop opportunities for repeat service engagements at customer sites.
- Monitor and report recurring trends related to product usage or performance identified during site visits or remote support.
- Address and resolve technical customer inquiries, collaborating with Sales, Quality, R&D, and Product Management teams when necessary.
- Support testing and evaluation of new product developments as required.
- Assist in processing returned equipment for repair as needed.
- Provide feedback on any updates required in health and safety practices relevant to site activities within target industries.
- Share Voice of Customer (VOC) feedback with Product Management, Quality, and Engineering teams to inform product enhancements or new product initiatives (NPI).
Travel Requirements
Travel is estimated to constitute up to 80% of the workweek. This includes visits to customer sites within the UK and international distributor or customer locations as needed.
