- Leading and developing the sales and customer service team, working alongside the sales manager to set performance targets, identify coaching and mentoring opportunities, and cultivate a motivated and positive work environment.
- Running regular sales meetings and performance reviews to ensure team members are aligned with business goals and continuously improving.
- Collaborating with the sales manager to shape and implement sales strategies, driving growth through customer retention, satisfaction, and revenue expansion.
- Building and maintaining strong client relationships, understanding their needs, and acting as their key point of contact.
- Tracking sales performance, analysing trends, and producing reports to monitor progress and identify key insights.
- Ensuring CRM systems and procedures are followed in accordance with ISO standards.
- Actively involved in all aspects of pricing and costings.
- Identifying areas for operational improvement and efficiency.
- Managing and reporting KPIs to the sales manager.
- A background in customer account management with a strong commercial awareness.
- Proven leadership skills with the ability to develop and support a team.
- Outstanding customer service abilities with a commitment to exceeding client expectations.
- Competence in using IT systems to streamline processes and support decision-making.
- A data-driven, results-focused approach with a determination to meet and exceed sales targets.
- The ability to adapt to a fast-moving, dynamic work environment and manage competing priorities effectively.