Employment Type: Permanent

Location: Great Yarmouth

Hours of work: average 40 hours per week Mon - Fri, 3 week shift pattern (on-call 1 week in 3 including weekends)

As our ideal candidate you will hold responsibility for the safe and efficient unloading and loading of offshore supply vessels, ensuring the allocation of sufficient resources maintaining the highest standards of safety and service. Role responsibilities include:
Presenting a positive image of the Company through first class service delivery and customer engagement, building effective relationships across the business.
Responsible for the safe & efficient unloading and loading of Offshore Supply Vessels and the supervision of quayside personnel
Ensure service levels are maintained by effectively deploying plant & labour and monitoring working hours in line with the Working Time Directive and company policies
Arrange off-site/adhoc jobs as required, including booking third party plant and labour
Ensure all staff/agency are trained and competent for their duties
Regularly review procedures and risk assessments
Help to minimise operational costs wherever practical without compromising on safety
Ensure compliance with legislative standards and company procedures
Liaise with internal clients to understand vessel turnaround requirements and develop the daily plan
Create and maintain vessel turnarounds (voyages) within company Integrated Logistics Management System, including arrivals, departures, vessel movements and labour/plant allocations
Ensuring Vessel's Customs and CERS paperwork are submitted within a timely manner
Ensure all activities are recorded on the Daily Resource Sheet

Minimum Qualifications

Desirable Qualifications

Minimum Competencies (Skills, Knowledge and Behaviours)

Maintains positive work relationships
Solutions based, motivated to achieve the highest standards of performance and internal/external customer support
Accustomed to working effectively in a fast-paced environment, adapting to changing workloads and priorities, where high standards are not compromised under pressure
Strong interpersonal and communication skills both verbal and in writing
Computer literate with operator knowledge across the Microsoft suite

Operations Controller