Senior IT Support Engineer

Senior IT Support Engineer

Our client, a well established, hugely successful, marine survey company, is currently seeking a Senior IT Support Engineer to join their busy IT department, located in Great Yarmouth.

This is a full time, permanent position, based in Great Yarmouth, working 37.5 hours per week.

There will be occasional travel to vessels for maintenance.

Qualifications, Skills & Experience:

• Minimum 5 years’ experience providing desktop support including knowledge of current operating systems.
• A good understanding of networking equipment and standards
• A good understanding of Office 365, AzureAD and Intune
• GCSE or A levels in English, Maths and Science and IT
• Microsoft qualifications
• Full Cleaning Driving Licence
• Communicates in a clear open and honest way and encourages constructive feedback.
• Must possess a UK passport or valid right to work in the UK documentation

Your Responsibilities

• Provide a proactive and comprehensive support service to the business both on and offshore.

• Collaborate with IT team members to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Fault finding diagnostic and repair of computers hardware and software either remotely or in person.
• Supporting members of the IT team with escalations and training. Providing IT support to all staff with the business with required (first and second line)
• Escalating problems to the appropriate next level of support when necessary
• Being proactive in identifying potential technical and process improvements.
• Create and maintain document as it relates to system configuration, mapping, processes, and service records.
• Occasional travel to vessels for systems/software maintenance

Benefits:

• Flexible work arrangements
• Annual leave entitlement of 22 days, increasing incrementally in line with length of service
• A salary sacrifice pension scheme*, access to private healthcare through Bupa*
• Cycle to work*
• Eye test schemes!*

For further details of this exciting opportunity please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd